Cancellation Policy: A $25.00 administrative charge will be applied to your account for missed appointments or appointments that are canceled with less than 24 hours notice.
No Show Policy: Out of respect for our patients, if you have more than 3 no show appointments you may receive a letter of discharge from the practice.
Cell Phone Policy: Please end all phone conversations when any provider from the Healthy Kids Care Team is addressing your child’s care. We plan on giving you our undivided attention during every encounter with your child. We ask that you extend the same courtesy to each member of our team.
Form Request Policy: Please be advised that there will be a $25.00 charge for multiple page (5 or more pages) documents (such as school forms, Family and Medical Leave Act (FMLA) forms) that need to be completed. Please allow 7 to 10 business days for completion.
Family and Medical Leave Act Policy (FMLA): FMLA forms have an additional fee of $75.00 and will be completed for patients with ongoing/chronic medical conditions who have a well-established history with our clinic.
Medical Assistant (MA) Appointment Policy: Your appointment with the medical assistant is an integral part of your child's visit. This session allows our medical staff to complete all necessary vitals and data collection for your doctor, ensuring readiness for your appointment. In an effort to respect our other families and to ensure that you have enough time with your doctor, if you are not able to make your appointment with the MA we will need to reschedule your visit with the doctor.
If you have questions regarding any of the Healthy Kids Care Office Policies please don’t hesitate to call us and ask: (702)444-7685